The first stage of a major revamp of Auckland Airport’s international arrivals area is now open, with changes aimed at speeding up passenger processing while strengthening border protections.
The upgrades, carried out in collaboration with Biosecurity New Zealand and the New Zealand Customs Service, include a new “nothing to declare” express lane supported by detector dog screening, and expanded back-of-house facilities to support future improvements.
Auckland Airport Chief Operating Officer Chloe Surridge said the first stage has been designed to improve both efficiency and the passenger journey without compromising security.
“The first step expands the arrivals footprint and streamlines the express pathway for eligible travellers with nothing to declare. Behind the scenes we’ve reconfigured and upgraded operational areas to support growth as well as continuous improvement for border processes,” she said.
The new express lane builds on risk-based checks introduced in 2023 and the electronic New Zealand Traveller Declaration. According to airport data, median processing times have almost halved over two years, dropping from 28 minutes 47 seconds in June 2023 to just under 15 minutes in June 2025. Over the past year alone, times have improved by nearly 8%.
Eligible travellers using the express route are screened by detector dogs before exiting into the arrivals hall. Those with items to declare, or who are not eligible, continue through Biosecurity New Zealand’s dedicated lanes.
The first phase covers about 1,300 square metres of upgraded space across the arrivals hall. It also includes a new truck dock for terminal logistics, fresh staff screening facilities, and waste-handling areas. These set the groundwork for the second phase, which will focus on further refurbishments.
Biosecurity New Zealand Commissioner North, Mike Inglis, said the changes strike a balance between security and efficiency.
“The upgraded arrivals area supports changes that enhance both biosecurity and the traveller experience. As technology evolves, including advances in scanning solutions and the continued increase in the use of the electronic New Zealand Traveller declaration, these facilities help us protect New Zealand’s $60 billion primary industry from pests and diseases, while keeping low-risk travellers moving.”
Dana McDonald, Customs Group Manager Border Operations, said the upgrades fit with wider improvements across the border system.
“Customs welcomes this upgrade which will further support efficient processing while maintaining border security. Coupled with our eGates now open to 48 countries and territories, and more passengers completing the New Zealand Traveller Declaration digitally, these enhanced facilities help pave the way to a smoother arrival into Auckland.”
New western truck dock
Alongside the arrivals work, a new western loading dock has opened to improve access for international terminal deliveries. With six parking bays, it allows vehicles to be turned around in 15–20 minutes and replaces the old facility, which is being redeveloped as part of the new domestic jet terminal.
“While they’re well out of public view, these facilities, including new non-passenger screening and security, are just as important for the smooth and efficient running of the airport,” Ms Surridge said.
Looking ahead
Auckland Airport has also launched a new online platform offering an interactive look at the $5.7 billion aeronautical development programme planned through to 2032, along with its wider master plan stretching out to 2047.
“The virtual animation gives a bird’s eye view of the AKL precinct and the ability for customers to see different infrastructure projects and what they mean. There’s in-depth information and it shows the big picture upgrades to the country’s gateway,” Ms Surridge said.
