Air New Zealand has embarked on a pioneering collaboration with OpenAI, becoming the first company in Aotearoa to partner directly with the artificial intelligence leader. The move marks a major step forward in the national carrier’s digital transformation, aimed at boosting operational efficiency and enhancing both customer and employee experiences.
The airline joins a select group of early OpenAI customers across the Asia-Pacific region, gaining direct access to the organisation’s cutting-edge technologies. Through the agreement, Air New Zealand will implement OpenAI tools to explore AI-powered solutions across the business, from customer service improvements to smarter planning in maintenance and operations.
A key component of the partnership is the rollout of Companion AI – Air New Zealand’s enterprise deployment of ChatGPT – to 3,500 corporate team members. The technology will be supported by the development of custom AI tools using OpenAI’s APIs, designed to streamline internal workflows and deliver more personalised experiences for customers. More than 1,500 Custom GPTs have already been created to support day-to-day operations.
Chief Digital Officer Nikhil Ravishankar says the partnership positions Air New Zealand at the forefront of AI innovation in aviation. “We see AI as an opportunity for our team and a way to improve experiences for our customers. It helps us solve problems faster, serve better, and rethink how work gets done,” he said. “This is more than access to new tools – it’s a commitment to innovation and equipping our people with the best technology.”
OpenAI’s Managing Director of International, Oliver Jay, praised the airline’s rapid progress, noting that Air New Zealand’s focus on innovation and responsibility sets a strong example for the wider sector.
The airline says its AI journey will continue to be guided by principles of governance, transparency, and ethical responsibility, ensuring technology serves the best interests of both customers and employees.
